In case of illness when the surgery is closed, please telephone NHS 111
If you need an ambulance for an emergency, ring 999,
but remember that the service will be very busy. If you are in any doubt, call NHS111, who will advise you and call an ambulance for you if it is needed.
NHS 111 is the new free of charge telephone number for a 24-hour helpline for non-emergency health advice and information. You will speak to an advisor, who will assess and give healthcare advice and direct you to the local service that can help you – for example,
Devon Doctors, minor injuries unit, emergency department, community nurse or pharmacy.
HOW DO I GET THROUGH BY TELEPHONE?
Saltash Road Surgery offers an on the day triage system which enables all patient to get advise on the day. We ask that you call the surgery on 8am where you will then be booked in for a triage telephone consultation with the practice nurse Jacky.
She will be able to advise, issue medication and offer appointments as required with both Doctor and nurse.
Please call after 11am if you're enquiring about test results, hospital appointments or medication queries. This will ensure that you are more likely to be able to get through to speak to us.
To access pharmacy opening times across Devon contact NHS111
Saltash Road Surgery encourages and seeks feedback from patients on the services it provides.
Friends and Family Test New!
New! The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery. Your feedback is important in order to celebrate and share our good practice as well as address any poor performance.
All responses are anonymous and confidential. All responses from the first question contribute to a surgery score, which is shared with the public. Responses from the second (and any subsequent) question may be published, for example, as part of a patient experience report.
We are updating the way patients can currently order their repeat prescriptions to a new system via our clinical system. To ensure total patient confidentiality and data security we have to ask you to come into the surgery to confirm your identity and give you your login details and then this will allow you to access your repeat prescriptions
In future when you order via this way you will be able to see your repeats list and your request for the items will then be added straight away to your clinical notes. This way will ensure total accuracy when issuing your requested repeat prescription
When We Are Closed
Emergency Ambulance Service
If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.
NHS 111 service
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Over the years general practice has changed and the services provided have increased in variety. Although our main function is to provide help when you fall ill, many of our services are aimed at preventing illness and catching them in their earliest and most treatable stages.
In addition to everything you need to know about the practice you will also find a wealth of health related information in the menu on the right hand side.
Please have a look around and do send us some feedback if you like.
(Site updated 21/06/2016)